Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.
The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.
We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:
So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.
The Customer Engineering Lead Trainer is responsible for implementing Community Fibre’s policies and procedures into our Customer Engineering team, and improving the team’s overall effectiveness, compliance and customer satisfaction. The Training Manager will be responsible for defining the onboarding and continuous development training programmes, leading in class and on-site training courses and demonstrations, as well as monitor engineering team’s compliance in accordance with the training/development provided. The Training Manager will take a proactive approach in addressing quality issues, as well as aid in the introduction of new hardware devices, services and protocols.
It supports our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience - our Trustpilot reviews speak for themselves!
What you’ll be doing:
The experience we’re looking for you to bring:
Why join us:
What happens next:
You’ve done your bit so sit back and relax, we will review your application and come back to you.
If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.
Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs
We are an Armed Forces friendly organisation.
We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.
Your application was submitted successfully.