Business Analyst

IT · London, London, City of
Department IT
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.


The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.


We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:


  • Raised £400m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.


So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.


Job purpose:


The Delivery Services Team is part of the Information Technology function and is responsible for the support, development, integration and strategic direction of business system across the Community Fibre Ltd.


The role of Business Analyst is responsible for documenting current business processes, systems and providing a conduit for software and system change, in addition to other technology related activities.


Working with the technical subject matter experts to develop specifications for both functional and non-function requirements to a standard expected and understood by the business stake holders.  Providing workshops and performing general requirement gathering activities at the start and during the full lifecycle of the project. Other activities will include system specification authoring, test scripting, testing, analysis activities, sign off of integration activities and cross training additional resource in the support of these applications.



What you’ll be doing:


  • Take part in the creation of solutions design and implementation.
  • Manage change control between development and production environments in relation to the systems and services within your care.
  • Develop, implement procedures and associated training plans for administration, appropriate use, and disaster recovery for the systems are services in your care.
  • Assist in establishing service level agreements with end users.
  • Provide guidance to junior members of the team.
  • To maintain appropriate records of time spent, actions taken and item status to facilitate management, future problem resolution and to keep users informed of progress.
  • To keep users up to date with progress and to liaise with colleagues and partners in an appropriate manner. To liaise with users regarding escalated issues and to agree appropriate courses of action and priorities.
  • Participate in the development of Disaster Recovery & Business Continuity Planning.
  • To assist in other activities of within Information Technology function as directed.


The experience we’re looking for you to bring:


  • Experience with process modelling, analysis and simulation tools using relevant business process standards including UML and BPMN.
  • Prior experience with end user requirements gathering.
  • Hands-on experience developing test cases and test plans.
  • Ability to conduct research into software-related issues and products.
  • Demonstrable experience in developing and mentoring less experienced team members.
  • Experience of working to and exceeding targets.
  • Knowledge of ISO 9001 standard.


Why join us:


  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:


You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

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  • Location
    London, London, City of
  • Department
    IT
  • Employment Type
    Full-Time