Customer Engineering Specialist - Installations

Network Installations · London, London, City of
Department Network Installations
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.


The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.


We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:


  • Raised £400m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.


So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.


Job purpose:

The purpose of this role is to provide our customers with in-home technical assistance, for instances where service is interrupted and/or of a poor quality and to ensure we a best-in-class quality of service for our residential and business customers.


This role supports our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience - our Trustpilot reviews speak for themselves!


What you’ll be doing:

  • Installing fibre in customer premises, business and residential, including splicing.
  • Assisting the CX team with troubleshooting technical queries.
  • Liaising by phone with your supervisor and CX team to organise sales visits, installations and arrange service calls.
  • Carry out technical support for customers having trouble using or getting the best out of community fibre’s internet service.
  • To attend and fix fibre breaks inside the customers property.


The experience we’re looking for you to bring:

  • Fibre installation/splicing skills and experience in fibre (desirable).
  • Clean driving licence.
  • Good understanding of WiFi and various broadband capable devices and be able to demonstrate this to customers.
  • Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business
  • Well-presented and able to demonstrate a professional image as the face of the business.
  • Self-motivated and able to work independently.
  • Able to demonstrate empathy with customers and colleagues - Personable and friendly.
  • Calm under pressure and ability to work in a methodical way in a busy environment.
  • Excellent troubleshooting and fault-finding skills.
  • Excellent interpersonal skills and team working ability.
  • Ability to adapt to an ever-changing environment and comfortable with ambiguity.
  • Good level of understanding using a laptop and various software programs.
  • Positive attitude and behaviour.
  • Role-model for the team.
  • Calm under pressure.
  • Flexible/adaptable.
  • Good time-management skills.
  • Reliable/Available.
  • Resilient.


Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday (pro rata) to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


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  • Location
    London, London, City of
  • Department
    Network Installations
  • Employment Type
    Full-Time