UX Research & Design Intern

Marketing · London, London, City of
Department Marketing
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.


The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.


We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:


  • Raised £400m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.


So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.


Job purpose:

Overall, you will be a core member of Community Fibre’s Digital Customer Acquisition Squad with the mission to make Community Fibre the fastest growing fibre network in London, bringing internet speeds of up to 3 Gbps to Londoners to get London ready to be a technology leader. Community Fibre is transforming into a digital leader to enable our fast growth to 1m households by 2023. We’re a team of doers and move at the highest possible pace.

 

As a UX researcher intern, you will join our digital team on its mission to drive rapid growth. We ensure that the user is placed at the heart of the design process of our Digital experiences so that our products become truly relevant for them. Our focus is exploring and identifying our users’ intents and the related needs, expectations, and desires.  


What you’ll be doing:

  • Uncover relevant insights and help translate these into actionable outcomes that impact product direction for the website
  • Be the users' advocate and ensure their needs are central to product direction
  • Design hypotheses and lead studies that examine user behaviour and attitudes
  • Present and document your findings
  • Collaborate closely with Product Owner, UX/UI Designer and Engineers as well as the Digital Customer Acquisition Squad
  • Create basic wireframes to assist the UX Designer

 

The experience we’re looking for you to bring:

  • Overall, we hire for strong intrinsic capabilities
  • Recent university graduate, able to commit to a 6 month fulltime internship
  • Self-starter with plenty of initiative and drive
  • Doer – you get things done. Done is better than perfect
  • High interest in UX, digital marketing, technology and fast growth technology businesses
  • Intermediate knowledge of Excel/PowerPoint – Confident using Microsoft Excel and PowerPoint to manipulate and present data.
  • Basic/intermediate knowledge of Google Analytics
  • Experience with Adobe Creative Suite
  • Experience using HotJar is a plus but not essential

 

Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    London, London, City of
  • Department
    Marketing
  • Employment Type
    Full-Time