Telesales Manager

B2C Telesales · London, London, City of
Department B2C Telesales
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.


The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.


We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:


  • Raised £400m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.


So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.


Job purpose:


We are looking for the fearless talkers, the passionate technologists and the go the extra milers. Working as a member of our Telesales team means becoming one of the faces of Community Fibre, you embody the brand and as such have one of the most important roles within the ever-expanding team. it is important to be able to effectively engage and work with both existing customers and new potential clients, as well as be part of a diverse and highly efficient team.


This role requires a highly motivated individual with a passion for technology and a real eye for a deal. As a challenger brand Community Fibre must think differently, always looking to rewrite the rulebook. Our propositions are unique and constantly evolving, and we are always looking to offer our customers more, providing them with tangible value for being a Community Fibre customer.


Community Fibre many have big aspirations, but we are not a grey corporate giant, we are a young, dynamic and flexible team, keen to shake things up.



What you’ll be doing:


  • Day to say management of the telesales team
  • Performance management of existing KPI’s
  • Build a reporting suite to help in decision making
  • Effectively identifying issues with current processes to streamline and enhance
  • Effective database management
  • Customer expectation management
  • High quality customer care



The experience we’re looking for you to bring:


  • At least 3-year experience in managing a telesales team
  • A passion for technology
  • Have a strong eye for detail
  • Self-motivated
  • A high level of organisation
  • Must be data centric and comfortable and inquisitive to use numbers to improve call handling, efficiencies  and conversion rates
  • A strong communicator both written and verbally
  • Extremely organised
  • Ability to prioritise work and manage time effectively
  • Cool under pressure
  • Self-motivated
  • Good sense of humour
  • Reliable


Why join us:


  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:


You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

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  • Location
    London, London, City of
  • Department
    B2C Telesales
  • Employment Type
    Full-Time