NOC Engineer

Operations · London, London, City of
Department Operations
Employment Type Full-Time
Compensation Salary up to £35,000 depending on experience

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.

The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.

We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:

  • Raised £400m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.

So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.

Job purpose:

We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.

The critical nature of the infrastructure will require you to work both quickly and carefully. You will need to thrive in a varied and sometimes unstructured environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one. 

This team works between 8am – 10pm (8 hour shifts), Monday to Sunday, so you will be to be available to work weekends.

What you’ll be doing:

  • Support Customer Services in troubleshooting customer issues
  • Provide second line support to customers where customer services were unable to solve their problem
  • Monitor network alarms, swiftly diagnose network faults
  • Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults
  • Provision new customers ranging from residential fibre broadband to more complex business services
  • Be pro-active, and able to manage your own workload without much oversight from management

The experience we’re looking for you to bring:

  • Experience in GPON,FTTH/FTTC a plus
  • University degree or equivalent experience of >5 years
  • Desired but not essential: >2 years’ experience working with a service provider network and >3 years’ experience working as a network engineer.
  • Experience of using network equipment – e.g. Cisco/Juniper/Huawei
  • Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
  • Be open, honest, and transparent
  • Excellent attention to detail
  • Love learning and developing new skills

Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Compensation
    Salary up to £35,000 depending on experience