Active Network Field Engineer (Operations)

Network Technology · London, London, City of
Department Network Technology
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.


We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.


We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.


We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:


  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 300,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.


We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.


Job purpose:


  • The Active Field Engineer takes responsibility for maintaining our active network.  They are a multi-skilled Engineer, comfortable with all aspects of the active and passive network.
  • You will have a basic understanding of IP and be able to perform basic troubleshooting on a microwave radio, router or OLT. You will also understand basic electrical circuitry and be comfortable working with live active network equipment. Finally, you will be fully capable of troubleshooting within a passive network and using equipment such as power meters and OTDRs to resolve optical faults and also be able to splice.
  • The Active Field Engineer will report to the Active Network Field Team Leader whilst working closely with our NOC team on building Exchanges/new Sites, fault resolutions and preventative maintenance.


What you’ll be doing:


  • Building the BT Openreach exchanges.
  • Building any new cabinets and/or site expansions for monthly
  • targets.
  • Establish protocols within the business to standardized BT exchange and cabinet design
  • Manage and prioritise customer effecting issues to limit the amount of offline time experienced by subscribers.
  • Work closely with our NOC team to resolve active network faults.


The experience we’re looking for you to bring:


  • Thorough working knowledge of a fibre network build through significant previous job experience of >5 years and training on site.
  • Demonstrable experience of working with/for telecommunications operators or service partners.
  •  IP basic knowledge
  • Multi-skilled PON engineer with >5 years’ experience of cleaning and splicing fibre, cabling and testing.
  • Capable of troubleshooting within a passive network and using equipment such as power meters and OTDRs
  • Familiar with the installation and basic configuration of active network equipment.
  • A clean driving license.


Why join us:


  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:


You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Network Technology
  • Employment Type
    Full-Time