Devops Network Engineer

Network Technology · London, London, City of
Department Network Technology
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

We’re looking for enthusiastic, reliable and bright candidates with a network engineering background to help us to build our network faster and continue our dedication to making our customers happy.

The critical nature of the infrastructure will require you to work both quickly and carefully, and be available to provide 24-hours support as part of a team rota. You will need to thrive in a varied and sometimes chaotic environment, able to provide support to customer service teams, configure and install network equipment, design new services, contribute to network architecture.

You will join a team of extremely dedicated engineers, and you will quickly develop your personal and technical skills in line with the current trends in the networking industry – learning automation, programming, cloud and furthering your existing networking skills.

You will be the type of person that loves and understands concepts of networking technologies, and that can take those concepts and build standardised designs for us to use across the network. You will also have good passive optical fibre experience. Experience of doing all of this in a FTTH / PON network will be of real interest.

You will have a thorough understanding of IP networking. You will be someone who is comfortable in configuring and managing routers, switches, OLTs and involved in various network activities including upgrades, new implementations, and migrations.

What you’ll be doing:

  • Liaise with the support teams and support customer services in troubleshooting customer issues and ensure network SLAs are always upheld.
  • Design, test, implement and operate an end-to-end Internet infrastructure (CPE, Access, Core, Internet and Services).
  • Proactively monitor network incidents and report the status and performance of the core network.
  • To carry out network impacting changes by following change Management process to ensure proposed changes do not compromise network availability.
  • Handling escalation of faults reported by from Tier 2 and drive to resolution.
  • Be pro-active, and able to manage your own workload without much oversight from management.
  • Maximise network performance, capacity management and collaborate with senior engineers on network optimisation.
  • Network engineering – configuration of OLTs/routers etc.
  • Create troubleshooting document for network and customer services and to allow Tier 1 and Tier 2 to perform initial troubleshooting.
  • Swiftly diagnose and resolve faults on network equipment, and have a thorough understanding of the underlying physical network design and operation.
  • Develop new, and support existing, network systems running in virtual and cloud environments.
  • Utilise open-source systems and tools to improve network capabilities.
  • Part of an on call team in a 4-weekly rota.

The experience we’re looking for you to bring:

  • Experience in PON, FTTH network very desirable.
  • University degree or equivalent experience of >4 years.
  • >1 year experience working with systems and network automation is desirable.
  • >3 years experience working as a network engineer and experience working with a service provider network directly with cabinet or exchange builds.
  • Experience creating standardised designs and enforcing these in use across a network.
  • Experience in a similar sized company in an environment of exponential growth.
  • Experience of using network equipment – e.g. Cisco/Juniper/Huawei.
  • In-depth Knowledge and experience of application, transport, and network layer protocols.
  • Experience of working with Linux servers.
  • Experience in Linux, DevOps tools, scripting and automation desirable.
  • Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter.
  • Be open, honest, and transparent.
  • Excellent attention to detail.
  • Love learning and developing new skills.

Why join us:

  • You get to work with some of the best technology in the market.
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution.
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days.
  • Birthday leave, our treat to you.
  • Keen cyclist, join our cycle to work scheme.
  • Flexible WFH policy.
  • Enjoy the perks of Vitality health.
  • You get to work with an amazing bunch of people.

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Network Technology
  • Employment Type