Customer Engineering Manager

Operations · London, London, City of
Department Operations
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.


We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.


We are passionate and love working with local communities.….the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.


We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:


  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth
  • We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023


We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.


Job purpose:

The Customer Engineering Manager leads our team of Installation/Service Engineers to successfully install and provision our full fibre network to residential premises across London. In partnership with the SDU Manager, they are chiefly responsible for timely and cost- effective completions of installs to meet our monthly premises connected target and for developing the capability and scale of their team to support our growth.


What you’ll be doing:

  • Ensure CFL access project teams achieve their target rate of delivery of residential premises, attaining controlled delivery with respect to cost, time and quality.
  • Additionally, ensure CFL installation teams (inclusive of our contract partners) successfully complete all installation requirements, with strict adherence to QHSE.
  • Act as an escalation point for the installation teams, peer CFL business units, CFL clients; and as necessary escalate these to senior management within CFL.
  • Undertake and lead process improvement initiatives to improve the E2E delivery of a programme of works, as well contribute to peer business units’ improvement initiatives
  • Staff Onboarding
  • Support cost saving initiatives across the business
  • Improve adherence to install standards
  • Training and Development of team


The experience we’re looking for you to bring:

  • Thorough working knowledge of a fibre network build through significant job experience and training on site
  • Experience of managing teams and effectively managing performance
  • Experience in a leadership role
  • Excellent interpersonal skills and team working ability
  • Ability to adapt to an ever-changing environment and comfortable with ambiguity
  • Good level of understanding using a laptop and various software programs
  • Positive attitude and behaviour
  • Role-model for the team
  • Calm under pressure
  • Flexible/adaptable
  • Good time-management skills
  • Reliable/Available
  • Resilient


Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs


We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Operations
  • Employment Type
    Full-Time