Network Adjustment Manager

Operations · London, London, City of
Department Operations
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

We are continuing to grow rapidly and to support the next stage of our growth we need a Network Adjustment Manager to lead the new network adjustment team being implemented at community fibre working across our planning, build, and provisioning project deliverables for one our multiple programmes of work. The Network Adjustment Manager prime duty is to coordinate the successful submission, approval and management thereafter of all requests to Openreach for PIA amongst internal and external project stakeholders. The key objectives are to ensure milestones are completed on time, within budget and to the standards and quality set by the business or our clients whilst mitigating delays to internal processes and build functions.

The Network Adjustment Manager leadership attributes will be relied on to lead the project team comprising of planning coordinators, delivery managers and other internal/external specialists where required.

What you’ll be doing:


  • Develop, and execute a new programme of works for a prescribed work stream. This will include defining a project delivery plan, enabling all new procedures and governance across all streams and progressions of work within the operations lifecycle at Community Fibre. 
  • Lead an internal team of field and desk-based coordinators to support build and maintenance functions within the PIA network.
  • Prioritise deliverables of the project, execution and submission through 3rd party governance processes
  • Manage internal stakeholders on completions for KPI’s
  • Liaise with team members to execute on the build plan
  • Engage with internal and external project stakeholders for the duration of the project. This will include stakeholders from the Openreach, 3rd party contractors and internal planning and project teams.
  • Manage the operational relationship with all suppliers and have monitoring in place to ensure contractual KPI’s and technical specifications are adhered to and met.
  • Act as the primary escalation point for all project deliverables, and respond / take action accordingly to mitigate the problems
  • Provide routine updates to project stakeholders by maintaining systems, applications, databases or other.
  • Establish project budgets that align to our business guidelines and support each project through the approvals process. Once projects have been authorised, complete the necessary financial deliverables including the request for quotes, invoicing and DFE’s of our contractors.
  • Support the build/delivery team ensuring the installations adhere to strict quality standards
  • Ensure all completion documentation and as-built information is handed over within the agreed SLA by the contractor and it is checked for accuracy prior to issuing to Openreach
  • Report on completions and successes to internal stakeholders updating all systems required as necessary.

The experience we’re looking for you to bring:

  • Understanding of FTTP, Openreach network and Civils delivery
  • Thorough working knowledge of a fibre network build through significant job experience and training on site
  • Experience of managing teams and effectively managing performance
  • Supplier management experience
  • Relevant experience within the Telecommunications arena, with proven track record of successful delivery of large scale Telecom Projects
  • Demonstrate the ability to talk the ‘same language’ as civils and cabling contractors
  • Demonstrable experience of working with/for telecommunications operators or service partners. Understanding of NRWSA and its relevance within street works with the deployment of fibre networks within the Public environment
  • Understanding of Construction Design Management (CDM) and the requirements under H&S
  • Strong fit for our brand and organisational culture


Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type