Senior People Partner

HR & Recruitment · London, London, City of
Department HR & Recruitment
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation up to £58,000

Hi there! Thanks for stopping by our job advert.


We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.


We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.


We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:


  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.


We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.


Job Purpose:

The Senior People Partner is responsible for taking the ‘hands on’ lead in the People Team (HR), supporting in driving our People Operations agenda forward for the Company. This includes the continuous improvement of our strategies to onboard/induct, engage, motivate, address performance, retain and constantly look at ways we can improve and evolve the successful performance of our people at Community Fibre. Keeping our HR tools and support simple, effective and user friendly for all.


The Senior People Partner will help to lead and support the delivery of outstanding, efficient and proactive tools and  support to all of our people; delivering a best in class onboarding/offboarding experience, HR mentoring and coaching our leaders to be their best; getting the best from their people, providing support to leadership on their department retention strategies, drive our employee satisfaction and succession planning, community engagement and support in ensuring we innovate the Company’s HR function; stay ahead of the game and support in keeping our teams motivated and our leaders leading at Community Fibre during our hyper growth.


This role reports into the People Director and will work closely with all members of the People Team across Talent Acquisition, HR Operations & Administration and Learning & Development. We are a cohesive HR team who are all happy to get stuck in and do what needs to be done. We work hard, thrive on the growth of the Company and love to have fun and a laugh. This role will suit someone who believes they are ready to take the next step in  their career to becoming an Snr HR Business Partner or HR Manager level and are super passionate with lots of amazing idea’s on how to innovate great HR practices. If this sounds like something you’d like to be part of, we’d love to hear from you! Good luck in your application.


What you'll be doing (key points below, not an exhaustive list):

  • Taking the ‘hands on’ lead in driving our day-to-day HR activities.
  • Ensuring our Leaders are equipped with the tools and full understanding they need to be successful including:
    • KPI’s formation and goal setting,
    • Performance management of their people,
    • eNPS, engagement and satisfaction,
    • Employee onboarding, retention of our people and succession planning,
    • Organisational capability and workforce planning.
    • Providing HR coaching and mentoring to our leaders to support their ability to lead
      the ‘CFL’ way.
    • Taking the lead and control of the Company Disciplinary Policy
    • Driving our Diversity and Inclusion initiatives forward.
    • Control of the Company Sickness/ Absence Management and holding Manager’s
      accountable for this.
    • Development of our employee social activities, community engagement and team
      building initiatives.
  • Support the recruitment team as/ where required.
  • Lead and contribute to the successful completion of employee onboarding and induction programmes.

The experience we’re looking for you to bring:

  • Demonstrable partnering/ leading of HR Operations within a high volume fast paced environment.
  • Driving employee engagement, succession planning and D&I initiatives forward successfully (desirable).
  • Effective planning, organisational, analytical and decision-making skills.
  • Excellent oral and written communication skills. Very happy to speak in front of groups.
  • Ability to work well with, coach and collaborate effectively with people at all levels including senior managers and executive level.
  • Ambitious and keen to expand experience in a senior capacity, providing motivation, support and guidance to fellow team members. A true leader.
  • Ability to prioritise and manage own time effectively in a busy environment; supporting and encouraging others to do the same.
  • Confidentiality, tact and discretion with dealing with people.
  • Self-sufficient and able to work independently with minimal guidance.
  • Strong fit for our brand and organisational culture.
  • Capable of working with HRIS, ATS and Payroll systems as well as Google Suite and Microsoft programs.


Why join us:

  • You get to work with some of the best technology in the market.
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution.
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days.
  • Birthday leave, our treat to you.
  • Keen cyclist, join our cycle to work scheme.
  • Flexible WFH policy
  • Enjoy the perks of Vitality health.
  • You get to work with an amazing bunch of people and have fun while you work.


What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:


We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    HR & Recruitment
  • Employment Type
  • Minimum Experience
  • Compensation
    up to £58,000