NOC Engineer

Network Technology · London, London, City of
Department Network Technology
Employment Type Full-Time
Minimum Experience Experienced
Compensation Salary up to £35,000 depending on experience

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 650,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 400,000 premises to deliver the growth, which is rapidly moving towards 2.2 million by the end of 2024.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.

The critical nature of the infrastructure will require you to work both quickly and carefully. You will need to thrive in a varied and sometimes unstructured environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one. 

You will work 5 days (40hrs total) per week. There will be some requirement for Saturday working and staggered early or late starts to ensure that the team as a whole is able to provide the coverage our customers need. Additionally, there will be some opportunity for overtime.

What you’ll be doing:

  • Support Customer Services in troubleshooting customer issues
  • Provide second line support to customers where customer services were unable to solve their problem
  • Monitor network alarms, swiftly diagnose network faults
  • Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults
  • Provision new customers ranging from residential fibre broadband to more complex business services
  • Be pro-active, and able to manage your own workload without much oversight from management

The experience we’re looking for you to bring:

  • Experience in GPON,FTTH/FTTC a plus
  • University degree or equivalent experience of >5 years
  • Desired but not essential: >2 years’ experience working with a service provider network and >3 years’ experience working as a network engineer.
  • Experience of using network equipment – e.g. Cisco/Juniper/Huawei
  • Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
  • Be open, honest, and transparent
  • Excellent attention to detail
  • Love learning and developing new skills

Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Network Technology
  • Employment Type
  • Minimum Experience
  • Compensation
    Salary up to £35,000 depending on experience