Senior UX Designer

Marketing · London, London, City of
Department Marketing
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 300,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

Overall, you will be a core member of Community Fibre’s Digital Customer Acquisition Squad with the mission to make CFL the fastest growing fibre network in London, bringing internet speeds of up to 3 Gbps to Londoners to get London ready to be a technology leader.

CFL is transforming into a digital leader to enable our fast growth to 1m households by 2023. We’re a team of doers and move at the highest possible pace.

As a Senior UX Designer, you will be responsible for the User Experience on our eCommerce platform on and beyond. You will lead a small team of UX designers and coordinate with other design teams in the company. You will determine choices around user journeys together with the Head of Digital Product.

What you’ll be doing:

  • UX research: Conduct UX research, including trend benchmarking and competitor analysis.
  • UX strategy: Inform and deliver the UX Strategy from a design perspective.
  • Customer centricity: Contribute to growing a customer-centric culture by being the voice of the customer in meetings.
  • Voice of customer: Working with Product Owners to refine and shape problems for the designers to pick up and to help inform the roadmap around the voice of the customer.
  • Hands-on: Being "hands-on" by personally carrying out more complex or time-sensitive UX/UI design projects
  • MVP and testing thinking: Derive the MVP for new concepts and develop an approach how the next UX/UI can be tested in close collaboration with the CRO team
  • Agile Delivery: Have a strong understanding of agile delivery and deliver the design team’s backlog
  • Guide the team: Lead the junior designers in the team on a day-by-day basis

The experience we’re looking for you to bring:

  • 5+ years of experience in design and UX, including Adobe toolkit
  • Demonstrated experience with design systems using prototyping tools such as Figma
  • An exceptional eye for detail, creative and innovative problem solving, and fluency in cutting edge web design patterns
  • Strong design thinking and workshop facilitation skills
  • Experience translating requirements into design specifications
  • Leadership and mentoring skills

Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type