Operations Improvement Specialist

Operations · London, London, City of
Department Operations
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name.  We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 650,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 400,000 premises to deliver the growth, which is rapidly moving towards 2.2 million by the end of 2024.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The Operations Analyst will work across the Operations Team reporting on performance against KPIs. You will also perform analysis on our operational teams and contractors in order to understand efficiencies, performance and identify areas of opportunity for improvement.

The primary focus will be on setting up our quality management system – working with our Training teams,  Quality teams and wider operational teams to ensure we have sufficient systems and processes in place to improve the quality of our network

You will be working day-to day with our Head of Operations Improvement, Programme and Project managers, and also with Contractors to understand and map operational processes. You will also analyse data to quantify operational performance

What you’ll be doing:

  • Defining and implementing our quality management system
  • Configuring and developing our systems of records to ensure we are able to capture and measure our operational quality easily, and feed back and improve where necessary
  • Analysing the performance of our operational functions
  • Helping develop new processes and solutions to streamline our operations
  • Defining and owning analysis that will help define the future of the operations function
  • Working with other business functions to identify opportunities for improvement in day-to-day activities
  • Generally rolling your sleeves up and getting involved wherever the business needs you


The experience we’re looking for you to bring:

  • An ambitious self-starter who is looking for a challenging role
  • Someone who is highly numerate and analytical – a science or engineering background, or equivalent experience is preferable
  • A problem-solving mindset – someone who likes learning new things
  • Someone who likes to continue making things better
  • A ability to quickly learn new systems (or with prior experience of MS Power Platform, ESRI platform and Salesforce)
  • Self-motivated and able to work independently on a solo basis
  • Calm under pressure and ability to work in a methodical way in a busy environment
  • An advanced user of analytical tools
  • Experience in fibre optic network deployment would be an advantage, but is not a pre-requisite


Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type