Hi there! Thanks for stopping by our job advert.
We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.
We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.
We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:
We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.
Job Purpose:
Our service team is a seamless extension of our brand, committed to service excellence and passionate about delivering relationship-based service, rather than transaction-based interactions. We aim to provide a high-touch experience for our customers each and every time, personifying what it means to be a trusted advisor in answering questions, solving problems and recommending plans and upgrades that meet our customers’ needs.
We are looking for a junior MIS reporting and workforce analyst who will support the daily reporting needs of the call centre Managers, review workforce needs and build shift schedules helping the leadership team to manage efficiently our inbound call volume. Assist with the updating of KPI reports and ensure the consistent delivery in a timely manner. Work closely with the Head of Customer Services and the senior MIS Operations & WFM Analyst to review departmental reporting needs.
A genuine love of data is a must, you also love finding the story that data can behold. You pull reporting together that’s accurate, concise and that has a narrative (along with a graph or two). As a result you’re super inquisitive and love the difference that working in Real Time can bring to both our Customers and Agents experience.
Excellent communication skills are a must -you are able to engage with your stakeholders and are able to clearly present ideas, theories, and technical information. If you spot a theme that’s affecting performance, then it’s your responsibility to surface this up as quickly as possible.
Duties and responsibilities
The experience we’re looking for you to bring:
Why join us:
What happens next:
You’ve done your bit so sit back and relax, we will review your application and come back to you.
If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.
Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs
We are an Armed Forces friendly organisation.
We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds
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