Landlord Liaison - Fibre Delivery

Network Delivery · London, London, City of
Department Network Delivery
Employment Type Full-Time

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.


The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.


We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:


  • Raised £90m investment from large institutions.
  • Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
  • Deployed our full fibre infrastructure to over 100,000 premises.


So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.


Job purpose:


The Relationship Manager is responsible for maintaining a positive relationship with our major landlords, working alongside our Programme Manager and Project Managers to ensure that landlords are happy with CFL roll-out plans and execution, as well as ensuring that sign-offs and other decisions required by CFL for roll-out are navigated efficiently through the landlord’s organisation.


What you’ll be doing:


  • During the pre-wayleave stage of engagement (once there is reasonable certainty of that wayleave) the Relationship Manager will co-ordinate deliverables required from Operations (including overall roll-out plans and example artefacts such as plans or build standards) to enable the wayleave to be secured. To do this they will often attend meetings between the landlord and CFL BD to understand landlord requirements and then co-ordinate the production and presentation of deliverables with planning and build teams.
  • Once a wayleave has been acquired, they will pay close attention to initial trial project(s) to ensure that the landlord is content and that the required sign-off processes are successfully ‘incubated’ to facilitate roll-out at scale. When scale roll-out is underway they will keep in touch with the landlord and act as an informal escalation point/additional set of eyes and ears to ensure that landlords continue to be satisfied by the CFL roll-out, feeding-back the CFL PMs and Programme Manager.
  • Regular follow up with clients, answering any questions and finding out their next steps and other stakeholders that need to be engaged for them to make a decision.


The experience we’re looking for you to bring:


  • Polished presenting skills
  • Self-motivated
  • Strong fit for our brand and organisational culture
  • Strategic thinker
  • Well organised
  • Customer Centric
  • Strong written and verbal communication
  • Can-do attitude
  • Confident, personable and a team player, capable of inspiring strong collaboration in an organisation


Why join us:

  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people


What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.


If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.


Want to know more about a career at CFL, check out our careers page:


We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.


Thank You

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  • Location
    London, London, City of
  • Department
    Network Delivery
  • Employment Type