Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.
The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members of CFL, over 20% of our talent is from local communities that we serve.
We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:
So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.
We’re looking for enthusiastic, reliable and bright candidates with technical customer service experience and networking background to make our customers happy. To deliver an exceptional customer experience to our B2C and B2B clients, breaking the mould from the telecom industry’s notoriously poor technical customer service.
The critical nature of the infrastructure will require you to work both quickly and carefully. Be able to provide Tier 1 Technical support to our customers, turn a potentially unhappy customer into a happy one. You will run through basic diagnostics questions and tests to understand how best you are able to help them.
Flexibility would be required as our technical support team work a rotating shift pattern including some weekend work.
What you’ll be doing:
The experience we’re looking for you to bring:
Why join us:
What happens next:
You’ve done your bit so sit back and relax, we will review your application and come back to you.
If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.
Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs
We are an Armed Forces friendly organisation.
We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.
Your application was submitted successfully.